Refund policy

Returns and refunds

You may request a return within 14 days after receiving your order. To start a return, email agam.s@hotmail.com with your order number and the reason for the return. Please wait for return instructions before sending anything.

Return conditions

Items must be unused, in their original condition, and returned with all original packaging. For health and hygiene reasons, sealed personal-use products such as earplugs cannot be returned after the protective seal has been opened, except where the item is defective or your mandatory consumer rights apply.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos so we can assess the issue and arrange a replacement or refund where appropriate.

Return shipping

Customers normally pay return shipping for a change-of-mind return. If the item is confirmed as damaged, defective, or incorrect, DayHush will cover the reasonable return cost or provide another solution.

Refunds

After an approved return is received and inspected, we will notify you. Approved refunds are sent to the original payment method. Banks and payment providers may need additional time to post the refund.

European Economic Area

If your order is delivered within the European Economic Area, you have a statutory 14-day right of withdrawal unless a lawful exception applies. Nothing in this policy limits your mandatory rights for faulty or non-conforming goods.